Refunds

This website is an information resource about graphics cards, PC hardware and Mindfactory's product range. It does not accept payments or process orders directly.

To purchase graphics cards, gaming PCs or PC components, visit our online shop at the address shown in the contact details on this page. Payment, pricing, shipping terms, cancellation rights and refund policies are handled through the shop checkout and order management system.

When you place an order through the Mindfactory online shop, you receive specific terms of sale, payment options and cancellation rights at checkout. Those terms govern your purchase.

For customers in Germany, Austria and Switzerland, statutory cancellation rights (Widerrufsrecht) apply to distance sales contracts under local consumer protection law. For customers in the United States, return policies depend on the terms presented at the time of purchase.

Refund processing times, acceptable return conditions, restocking policies and refund methods are communicated in the shop's terms of sale and order confirmation.

If you have questions about an existing order, payment status, return eligibility or refund processing, contact Mindfactory customer support using the email address provided in the contact details on this page.

Include your order number and a brief description of your question. Our support team will respond with the information specific to your purchase.